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Please email or call us if your question is not
listed below so that we can assist with any of your hardware or
software needs.
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Q |
What
are your rates? |
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A |
$80.00
per hour, plus parts. |
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Q |
Can you
tell me what it will cost to repair my printer prior
to doing any work? |
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A |
We can
do a diagnostic evaluation of your printer in our shop
for $35.00 and will apply that fee towards your repair
billing if you decide to have us repair it for you. |
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Q |
Do you
stock all parts for every printer? |
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A |
We
maintain an extensive in house stock of the most
commonly needed parts. |
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Q |
If you
don’t have the part needed, how long does it take to
order it? |
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A |
Typically within 24 hours. |
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Q |
Do you
sell toner/ink cartridges and ribbons? |
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A |
We
carry a full selection of consumables, just ask and
we’ll get you a listing and price sheet. |
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Q |
How
soon can you repair my printer? |
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A |
We are
a service company beyond all else, and make it our
goal to be on site within 24 hours. |
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Q |
Do I
need to bring the printer to you, or can you repair it
at our office. |
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A |
We can
do either. |
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Q |
What
are your areas of service? |
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A |
We
service both Washington and Oregon, with most of our
on site calls being done in the I5 corridor. |
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Q |
Is
there an extra charge for travel time? |
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A |
Travel
time to and from the job is charged at the normal
hourly rate. |
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Q |
Can you
just maintain my printer or printer's regardless of what they
need for a flat rate? |
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A |
Yes,
the largest portion of our business is doing just
that; charging a flat monthly fee, which covers all
repairs and parts, excepting normal consumables such
as paper and inks. |
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Q |
Do you
sell printers? |
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A |
We have
a full line of new and refurbished printers |
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Q |
Do you
repair inkjet printers? |
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A |
We can
and do, though it’s not uncommon with some of the less
expensive models it’s simply more economical to
replace verses repair. |
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Q |
Can you
recycle my old and obsolete equipment? |
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A |
Yes, as
an environmentally friendly operation we either
recycle or responsibly dispose of everything we handle
and to that end can aid you in handling old equipment. |
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