The following are some questions our customers have asked us through the Twenty-plus years we've been in the printer repair business. I'm fairly sure we've heard every printer question imaginable from how do you turn your new printer "On" to how does one go about trying to change a Drive Gear Assembly (we don't recommend that you try this at home folks). Sometimes though, we're pleasantly surprised by a unique question and then we research it and post it here. We welcome your feedback on any of our answers; and, if you have a question of your own, please don't hesitate to EMAIL US and ask!

Q: How much will it cost me to have my printer repaired?
A: Our Bench Fee is currently $35.00 + travel time (if applicable). This fee covers the cost of an American Printer Service, Inc. Field Technician coming on-site and determining the solution to repairing your printer. He will then give you an estimation of your cost to continue service, including parts and labor. This can vary widely depending on the type of printer and which parts (if any) will need to be ordered; however, most printer repair jobs can be completed in 1-2 hours of labor. If you decide to have American Printer Service, Inc. repair your printer, the Bench Fee is applied towards your first hour of labor. Additional travel and labor is billed on a time and material basis of $80.00 / hour.

Q:

"Keeping Your Business In Business!"

Dick Hannah Motor Company

"I have used American Terminal (now 'Printer') Service as an equipment vendor and support pillar in our company for over 4 years. In that time, they are the only vendor I have never had a problem with. They provide unparalleled levels of service and support in an industry often saturated with incompetence and indifference. The bottom line is when the support call goes out, I know the job will be done on time and correctly. In the busy IT world this makes them an invaluable commodity."

Sean K. McKannay
IT Director
Hannah Motor Co.

Thomason Auto Group

"Thomason Auto Group has been using American Terminal (now 'Printer') Service for printer and monitor support since the 1980's. We have always been very pleased with their professional and friendly manor in which they approach our needs. Besides offering very competitive pricing and great technical expertise, American Terminal Services excels with their customer service. I have experienced numerous examples where they have more than bent over backwards to help us out when we had no where else to turn. And they do it so very willingly. None of our other venders I use in the IT Department match American Terminal Service for their customer service. We have gone to American Terminal Service for all of our printer and monitor maintenance and support and see no reason to go anywhere else."

David Hatcher
Thomason Auto Group
Information Technology Director

Doherty Ford

"For the last five years, American Printer Service has been servicing Doherty Ford for Maintenance of all of our line and laser printers. When I came to this dealership we had a maintenance contract with Reynolds & Reynolds. After the first few service calls and a day or two without a printer we quickly turned to American Printer Service. They have shown that customer satisfaction is their first priority! We appreciate a same day response time and it's usually within a few hours. We are very satisfied and would recommend their service to any organization."

Town & Country Dealerships

"As Systems Administrator for Town & Country Dealerships, I wish to personally thank you for all you and your company do for our organization. Our employees depend on your response time to keep them in good working order every day so they can fulfill the requirements of their jobs and they appreciate it. They also rely on you to repair a terminal or printer properly so it stays in good working order for a long, long time. Town & Country's relationship with American Terminal Service goes back about 17 years and every year has been a pleasant and profitable union. We both profit from your good service and we look forward to many more years of this wonderful business relationship. Thank you for always giving THE BEST service whether by phone, email or in person."

Jill Cook
Corporate Systems Administrator
Town & Country Dealerships

East Side Plating, Inc.

     "Julie and the team at American Printer Service, Inc. have been meeting the terminal/printer repair needs of ESP since 3/01. We are amazed at the ability of their technicians to breathe new life into terminals that have been used in harsh manufacturing environments. The service is fast and reasonable. We have been able to extend the life of our computer equipment as a result of the help of APS".

Gary Rehnberg,
President
East Side Plating, Inc.

"Keeping Your Business In Business!"

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